Sky Glass Power Up Fobbed Off

[TimmyBGood]

---

@Lee+Bromley wrote:.

 Which means it's very unlikely Sky will be unable to recover these devices over-the-air, and because there is no resolution as so far coming it's going to need either the intervention of the customer or a Sky Enhineer to recover these devices.

Which is of course a problem because there is no engineer infrastructure for Glass/Stream: the new business model was chosen (by an American cable company) knowing it would make the Sky satellite dish personnel redundant 

Lets face it Sky messed up, big time.

Very much so.

And if any devices are bricked permanently because of this out of warranty I'm absolutely certain the customer would have a valid claim under the consumer rights act.

As I mentioned somewhere above, I suspect current consumer rights legislation simply has no reference to any such concept because it wasn't in existence when the laws were drafted.  The whole concept of 'in/out of warranty', which has historically been a mechanical thing, is rather dubious when the manufacturer can inadvertently reach out and break a previously functional device at any time.

---

[Anonymous]

My sky glass still not working day 2. Rang sky wouldnt help at all i said done the manual and they said some people back some not couldnt give me a time frame told me  leave t v on all day and night but have keep pressing remote where do we go from here. 

[Scootlandt35]

BBC News have just reported on the issue. Unsurprisingly sky went "no comment" on the matter!

[Fothergill1]

@RB29  What you are experiencing is a huge issue at the moment and is subject of THIS thread.  Read the "Answer" posted by a Sky employee and follow the link he provides.  The answer should be on the page I have linked.

Also note his comment about NOT entering a PIN.  If you are asked to provide one ignore it and switch the puck off at the plug and then switch it on again after about 30 seconds.  The puck will then reboot.

[R1char8]

I was told by Sky today that they do not support Glass out of warranty and therefore no engineer would be coming. 

[DjIce1983]

I give up now with this reboot. Trying and trying with nothing no download just keeps looping the update software screen I'm exhausted with doing the same thing. I'm going to try and track down the credit provider and contact them directly as the CC A 

[TimmyBGood]

---

@R1char8 wrote:

I was told by Sky today that they do not support Glass out of warranty and therefore no engineer would be coming. 

That does tend to support my previous point that you were badly advised: there is no 'engineer' support for Glass regardless of the warranty status.

[skyglassuser1]

@106Charlie 

We have the same broadband connection issue as you. I've seen that a few others do too

Adside from the point slightly, but I cannot believe how unnecessarily user-unfriendly the process of entering the WiFi password is

[TimmyBGood]

---

@DjIce1983 wrote:

I'm going to try and track down the credit provider and contact them directly as the CC A 

---

If you used the Glass purchase loan then I believe the lender is Sky...

[Willox1]

My whole sky home pick is not connecting. Not ideal for a Friday night in! It's just flashing white, tried restarting, pulling cables out. Just jot switching to sky... 

[Elis07]

Hello Sky Community, I have been trying to turn on my Sky Glass Tv on since yesterday but it has been on the black screen and the red light is blinking. I have tried doing all the steps on the Sky Help website but nothing seems to work . Please i'd appriciate a response to help my issue. Thanks

[Fothergill1]

---

@Rhys30 wrote:

Sky stream isn't working , been intermittent the last couple of days now it's stopped completely, I've tried the recovery process but when it asks to press 7 & 9 together for 2 seconds to set up the remote it does nothing and the mute symbol just flashes on and off ? 

---

Hi @Rhys30  pressing 7 & 9 together for 3 seconds clears everything from the remote so after doing that it definately won't work.

What you are experiencing is a wide issue effecting many subscribers at the moment and is subject of THIS thread.  Read the "Answer" posted by a Sky employee and follow the link he provides.  The answer should be on the page I have linked.

Follow the instructions exactly but before you start press and hold 4 & 6 on your remote for 3 seconds.  Also make sure you are signed into your My Sky account at www.sky.com before you enter the activation code.

Also if asked to enter a PIN ignore it and switch the puck off at the plug and then switch it on again after about 30 seconds.  The puck will then reboot. 

This worked on my puck this morning and it has been working properly since then.

Good luck 🤞

[Kristo32]

Can anyone advise on this issue.....Im the same as everyone else. Wont turn on etc. I went to the relevant sky.com page and followed the restart instructions. All seemed good, paired the remote etc... its now asking me to link my account by going to sky.com/activate but when i do that i get 'oops there has been an error' 

If they are suggesting this as a fix and Im having this issue then is it me?? is everyone finding this?

Thank you

[Lee+Bromley]

The lender is Sky.

Complain to Sky.

If they won't budge then go either though money claim online or Skys independent mediation service.

Other than that, those who have loans may be able to complain the the Financial Ombudsman Service.

[Marko63]

Having followed instructions on this discussion, I had actually started to get somewhere until having to enter the PIN. Having entered numbers as advised without success, and supposedly changing the PIN, I am getting nowhere yet again. INCORRECT PIN now displayed, and nothing tried will rectify. I give up, really have had enough.