Sky Glass Power up Issues 19-9-24

[106Charlie]

My sky glass will turn on now but won't let me connect to the WiFi. Just says could not connect to broadband. Anyone else having similar issue?

[TomCreswick]

For the first time in 24 hours I got as far as the sync remote page. As soon as I clicked skip it shut down and went to a black screen again before the sky logo appeared. So damn frustrating 

[Heyyomikey]

Anyone know how to get multi room working again. Mine can't get past the white sky screen and turns itself back off

[Ped3]

Been trying for 5 hours to link my account Have reset the puck but cannot link to my account

[Fothergill1]

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@Fozzy456 wrote:

Thanks guys but its bizzare, on all lap tops it is still saying OOPS, THERE IS A PROBLEM.

I will try again tomorrow.

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@Fozzy456  That is the error message you will get if you are trying to access the activation page without being signed into your MySky account at https://www.sky.com   Make sure you are signed in.

Good luck 🤞

[R1char8]

I felt bad for the CS rep I was speaking to, but really upset that as I'm out of warranty I'd need a replacement telly at 475 odd quid, ummmmm, really?

[Mark39]

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@R1char8 wrote:

As many are saying though, it doesn't, mine is bricked now, no power.

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You mean the power LED isn't lit? Mine was the same, but the recovery process still completed OK. I did have to keep the power button pressed for rather longer than the time prescribed by Sky.

[JoAsh]

Hi, I've tried this twice. It seems to have made it worse. Before the TV would at least try to load the black screen with sky on it before returning to the blue one but now it isn't even doing that. Is there anything else I can try, it's been over 24 hours now with no service at all. 

Thank you

[Missy+Muldoon]

Re. 

@Fozzy456 wrote:

This information is useless as your activate website is not working so my Glass is still dumb, a bit like Sky Management.

What a farce and poor example of customer service, no dedicated number, problem caused by Sky yet you continue to roll on in the same old way leaving us without the service we are paying for, rubbish!

@Fozzy456  I have just looked at the activation page and it appears to be working as one would expect.

You MUST be logged into your My Sky account at  https://www.sky.com/mysky  or the page will not load and will give an error message (usually Oops there's been an error).

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

... The device has to be actually working in the first place to enter an activation code etc... Sky Stream ain't working!!!!!

[Missy+Muldoon]

Reboot or Hard reset... Doesn't really matter since the suggested rectification from Sky doesn't work! 🫤

[MariePierre26]

I'm having the same problem. Had to reset the PUK and now impossible to link the code to my current sky account 

[Smccandless89]

Has anyone had an issue with your Glass not having power or turning on? I've had Sky Glass for about 2 years now and never had any issues with it, last night I turned it off with the remote like I've always done before bed. I woke up this morning to find there's no red light and no power? I've tried plugging it in a different wall socket and also changed the fuse in the plug and I've even tried another power lead from my ps5. Still nothing? It's like it's just died over night with no explanation? Anyone has this before and know how to sort it? 

[Lee+Bromley]

Formal complaint is the way to go and chase it all the way to the top, highlight all your problems and Sky's failures.

If that don't work you can go to the allegedly independent mediation service.

[Fothergill1]

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@Missy+Muldoon wrote:

Re. 

@Fozzy456 wrote:

This information is useless as your activate website is not working so my Glass is still dumb, a bit like Sky Management.

What a farce and poor example of customer service, no dedicated number, problem caused by Sky yet you continue to roll on in the same old way leaving us without the service we are paying for, rubbish!

@Fozzy456  I have just looked at the activation page and it appears to be working as one would expect.

You MUST be logged into your My Sky account at  https://www.sky.com/mysky  or the page will not load and will give an error message (usually Oops there's been an error).

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

... The device has to be actually working in the first place to enter an activation code etc... Sky Stream ain't working!!!!!

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@Missy+Muldoon  If you follow the recovery process as advised by Sky the entering the activation code is part of this process.  I followed this process and it took about 5 or 6 minutes and my stream has been working fine since then.

[Davina3]

So got home and tried the recovery process... it worked. Not ideal however after a long 24 hours it did work: and only took a few minutes.