Sky Glass now working after Outage yesterday. Sky Mini Box still not working on other tv.

[Hendry]

Is Sky Stream still affected by Outage since yesterday.

[Clint5]

Hi I'm having the same thing with my puck it's saying that my pin is incorrect so I reset my pin and it still says my pin is incorrect but doesn't register that I've put my pin in ie 0 attempts out of three sky have checked my area and apparently there's an issue

[Christian15]

thats go the TV on thanks, now its doing an update, thanks for your help 

[Jimmy7062]

Carried out the steps as advised by sky on both the sky glass and puck up and running no problem, bit of a bugger having to log into all the apps again.

[Rebecca20212]

This is 2 nights now I've tried all the steps and nothing, I hope sky are going to deduct us for this. As I have 4 sky pucks and sky glass! Can't use any of them 

[Missy+Muldoon]

This fix doesn't work for many unforunately 😩

[Anonymous]

Does not work.  You get this message:

 

[Fothergill1]

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@Kdoodle wrote:

It's frustrating Katie! I was on the phone to and engineer for over an hr (she was v helpful) but stated that after exhausting every option, I would have to wait until the sky engineering team fixed the outage and to keep checking my sky app messaging to see if it's been fixed. 

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@Kdoodle  Sky are recommending that subscribers carry out the recovery procedure as shown in the  "Answer" to this very comprehensive thread

[Lee+Bromley]

The issue is Sky have effectively bricked our Glass TV's because of a botched update either OTA or their end.

Its unacceptable that folk are having to factory reset their TVs to resolve a problem created by Sky.

There are folk out there who simply will not be able to reset their TVs and will be off service for days.

Its not acceptable in any shape or form, these TV's when paid in full are our property and Sky brick them, and I bet any TVs which can't be factory restored and out of warranty, Sky won't fix them.

[Step09]

My sky stream is not working I knew I should have kept sky Q ,and sky is not answering the phone that's bad customer care 

[katieface1989]

Thank you for responding. Rubbish that you had to be on the phone for over 1hr and still not solved. Hopefully will be fixed soon. In the mean time I might have to converse with my partner 😂

[AndyNH1]

Having lost Sky TV on my Puck since yesterday afternoon. I have followed the instructions to reset/reboot the Puck. Constantly getting stuck on PIN error despite resetting it. Very frustrating with little support and updates on when the outage will be resolved. Unable to speak to anyone. When is this going to be fixed?

[Maurice1000]

Sky no help can't speak to a human being 

[TOMTOM181]

Just got mine to work with the reset but you MUST keep holding the button on the side of your sky glass TV until the words SKY come on.  THis took quite a while.  

[Alex1411]

My sky glass is not working and been over 24hourz now without a tv