Sky Glass Power up Issues 19-9-24

[SheilaTequila]

I didn't have to do anything with router - just automatically connected.  Each stage was easy - and I'm 74!!  lol.

[Billd]

done what was asked still no Tv. When will Sky fix this?

[Fothergill1]

---

@Killgore77 wrote:

What about connecting to router after you finally get it back on.

---

@Killgore77 Connecting to the router is one of the steps in the recovery process so make sure you have your router password handy 😀

[Ryan981]

Yes same issue been waiting 2 days now for them to sort it 

[Dan01901]

This is getting ridiculous now! Sky services always down or having problems I pay good money for this and always have problems it's shocking! 

[Fothergill1]

---

@There4u wrote:

What is a puck plug

---

@There4u  they are referring to the 3 pin plug that you put into the wall socket.

[SheilaTequila]

In that case - no idea what's wrong.  Did you follow the new update on answer one.  I only did that - each stage - and now I'm watching the news.  Good luck.

[Matt02021]

Pressed it for 2 minutes. Nothing 

[GD1]

---

@Ryan981 wrote:

Yes same issue been waiting 2 days now for them to sort it 

---

Have  you followed the guidance in the post marked as answer?  Have you tried any of the steps?

[Johnhorn1976]

What if it's a puck not the main TV... tried everything and still flashing white light and it then goes off.

[AngelaAllen]

Hello tried everything my tv will not even turn on at all 

[SheilaTequila]

😢😢😢 I only pressed for about 20 seconds then it started flashing - removed my finger then.  Sky came on and start up continued.  🥴

[docer64]

Does anyone have a workaround for being stuck on Link Your Account screen, on Sky Glass? Code input successfully on a web browser but this doesn't appear to link back to the TV. Tried multiple hard resets, factory resets with no joy

[Paul+Dray]

---

@Patsie wrote:

That doesn't work because I've been stuck on this screen no matter what I do!

 

---

When you press buttons 1 & 3 together for a few seconds you have to point the remote at the front of the Puck as at this stage it is only working as a regular 'line of sight' remote and not Bluetooth until you connect it. 

[lettice]

---

@Johnhorn1976 wrote:

What if it's a puck not the main TV... tried everything and still flashing white light and it then goes off.

---

Follow the procedure that mentions Sky Stream exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519