Sky Glass Power up Issues 19-9-24

[DjIce1983]

Yes I am. I think it's trying to connect to the wrong network and I can't change the connection to my WiFi either 

[Eastender]

Yeh mine aswell 

[Droichead]

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@Nikkipender719 wrote:

I've tried both hard reset and the steps sky have given me many times. Stuck on the pin page, I'm in Cannock WS11 so maybe this is being sorted by area 

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 Same here, even reset my PIN and get the 'Incorrect PIN' message. On attempt 0 of 3 no matter how many times I try it.

[Pippa29]

Hello 

I've had no sky glass all day since 7:40am this morning. When will the issue be sorted. 

[Eastender]

Your pin is what you use to watch age restricted programes 

[lettice]

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@Paul+Dray wrote:

On a serious note, I'm not actually sure how they are going to be able to fix this over the air as the puck is essentially caught in a continuous loop of coming out of standby to show startup logo and then switching to standby for a brief time and repeat.. Sky sending an update command (when they finally fix it) will have to catch it at the right time one presumes 🤔

I could do the Recover Puck procedure but I kind of just want to wait for Sky to fix it without any intervention from me.

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There will be no over the air fix.

Youu need to do the recovery procedure.

Just follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
This is the link and procedure the text has also.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Meital]

I can't believe how easy it was to set it up again ! Also I agree the advisor Is not to blame ...  🤷🏾‍♀️

I wish sky could post the steps to restore... 

for future...

[Curiosity2]

Has anyone's puck started working yet? I've rebooted it this evening - now all I have is a blank screen, the puck has stopped flashing and has a continous white light. 😩

[SKY1992bf]

@Pippa29  Follow the advice in post two which is marked as the answer 

[lettice]

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@Nikkipender719 wrote:

I've tried both hard reset and the steps sky have given me many times. Stuck on the pin page, I'm in Cannock WS11 so maybe this is being sorted by area 

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At the pin stage, ignore the pin failing message and power off the puck for two minutes and repower and follow the instructions on screen.

Its resolved that pin issue for many today.

[Js25]

Have gotten to the activation stage after resetting my puck, when I go to active on the sky website, it just comes up that there's been a problem and to call sky. When you try to call it just says come here and follow the process of resetting the puck and then hangs up 🙄

[Benard1]

Sky TV is not working this morning. Nothing shows a part of the word Sky on the TV screen. Any help?

[Retrac]

I have done the reset which worked for the tv.

  But left with the problem of the remote not working even after trying the reconnecting steps holding 7&9 3 secs then 1&3 3 secs, also using speech works for a couple of times then have turn tv off and on to get the voice to respond again.

I have been on hold with Sky for 70 mins, so far to check if this is related to the power up issue.

[Shankers]

I have rebooted my tv but now it won't connect to the Internet with was, password and cable

[TVbandit]

Sky stream puck is not working all day Friday.