Sky Glass Power up Issues 19-9-24

[CT-66]

What app do you go on to enter code 

[ambivalent_]

Been off since early hours and still not back on

Only had sky stream since yesterday 😕

[mikealanr]

@Cflattery 

Once recovered playlist and apps are there so you shouldnt loose anything. Reports they you will have to set favourite channels up again (I never use them) and need to change puck output back to UHD (if applicable).

MikeAlanR

[mark9]

@Ct66

www.sky.com/activate

[Chelsea91]

Glad the fix has worked for others but it is not working for mine i have tried the steps at least 10 times still nothing.

[Rich114]

Still issue with pin entry, changed pin and still not working, has anybody found away around this? Reset sky puk many a time 

[James+armer]

The sky.com/activate site isn't working for me to put in the code 

[Mike1958]

Thank you everyone I've finally got it working again

[Chelsea91]

When mine does start the process where do i get the activation code as i have not been able to link my email to my sky id since getting the tv so i have no way of knowing this code?

[mark9]

@Chelsea91 

https://www.sky.com/help/articles/power-issue-help-sky-glass

[mikealanr]

@James+armer 

Try going to www.sky.com and signing in. Then go to www.sky.com/activate and see if that works.

MikeAlanR

[MattL1]

If this does not work will there be a support line available after 9pm?  This is really poor customer Service and not everyone is as techincal as sky engineers..... 

Im sure this is a breach of our contract.

[Pam+savage]

• Sky glass still down won't turn on , think due compensation  been down a day . No one answers 

[Missy2024]

see What's happening we my services my upstairs puck is working now but was down last night  but my downstairs one isn't I'm payin 82 pound a month and I couldn't even watch football last night

[Mike1958]

Hi have you tried using the sky app to enter your email address to link it up that's how I done mine