Sky Puck & Sky Glass Power up issues 19-9-24

[Super+Anthony]

@Dazzasky Done all that

[Van24]

I am back up and running 

[Denise555]

It's let me activate now but I'm back to won't accept pin ! This is a nighmare 

[Emmac537]

I managed to get it back on this morning! Thanks 

[Kezzalar]

Mine has done factory reset, I've paired the remote now it can't connect to the broadband router. Thoughts anyone?

[Storno]

I've done the Sky Glass TV reboot.

On the Sky Puck TV I have the same white Sky logo, the Puck flashes then switches off and the TV shows "no signal". That repeats every 30 seconds or so.

Been the same since early yesterday evening (19th Sep).

I live in a GU postcode.

[84sammy]

Sorry just read and it was not a sky engineer it was advise from mark goldsmith thank you mark your advise had been blooming a god send 😊

[Danielle19887]

It doesnt even give me instructions. It just does it itself 🫣

 

[Cflattery]

Have tried this a few times at one point the sky logi came up on the screen but now screen is black again 

[srad111]

Its Crazy to think this is going on in multiple countries and with  a large number of customers, for me its not about the fact there is a problem but that 18 hours later there is not a simple email to customers to say hang in there were sorting it out and here are a few suggestions for rebooting or whatever

[RonGed]

I just comeback to Sky atV after long years,  but this is not acceptable please check and fix now, what a waste of money again...

[METROBOY]

I presume that effected customers will receive compensation. 

[Tolenikki259]

My sky glass tv isn't going on . The red light on the front of the tv is flashing?

[roger1949]

The glass TV is one,no the worst tech products I have every had the misfortune to have in my house,return it while you can

[Emmac537]

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@Elainequigley wrote:

How do you reset if the tv won't turn on, I've no life what so ever 

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You have to hold the power button for ages till the red light comes on..mine flashed so I let go, then it went into recovery mode. I had no tv since about 4pm yesterday also. Mine is back on.