Sky glass not working

[Courtney060302]

Sky glass to has not been working since yesterday and still not fixed. Lights are completely off, tried all the recovery, online help guides and nothings working. When will this issue be fixed 😵‍💫

[Caroline104]

No Sky Glass since last night, we've tried rebooting to no avail.  Tried again this morning, called Sky services, call cut off after waiting 20 minutes!!  Finally rebooted our TV; But cannot link to our account as saying doesn't recognise our post code.   Very frustrating.  A LOT of money each month for a very inadequate response from Sky customer services.   Think we will be looking to returning Sky Glass and going back to a fire stick! 

[Chris+Park]

I have tried the reset process a number of time. It goes through the process of lights flashing, going off and coming back on again, but nothing being displayed on the tv. Not even the Sky logo when it is rebooting. Only had this a couple of days and frustrated already. 

[Dazzasky]

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@gaz56 wrote:

no good trying to contact sky you will be on hold for a hour + you will be told they know of the problem but wont give a reason and wont say when it will be fixed its a joke.

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That's because they don't know yet. Pointless giving an eta in case it's still not fixed. 

[Fletcher]

TV will not switch on. No standby lnducator. Tried unplugging but no response. Sky help line impossible to get through to resolve. Very frustrating. 

[Dazzasky]

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@Gillie wrote:

My sky box won't turn on for 2 days now? Any body else have this ? 

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Did you have a look at the previous 22 pages of posts before your own post? It will give you the answer to your question @Gillie 

[Pesser]

Asking for a pin wont accept it reset pin doesnt work either. You saying turn it off when its at pin enter page ?

[Lee-lo]

@Caroline104 I didn't have to enter the postcode on mine or the WiFi code

[annagram1]

Won't connect to broadband, when I hard wire it it updates but the sky logo doesn't disappear and it freezes.  

[KevNewMedia]

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@Pesser wrote:

Asking for a pin wont accept it reset pin doesnt work either. You saying turn it off when its at pin enter page ?

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Yes please @Pesser 

[PSC133]

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@Shelle1 wrote:

@PSC133 people cant even get their tvs on to do any of this 

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This is the stream puck forum and my post relates specifically to the stream puck.  Do you have a Sky Glass Tv?  If so see post number 334.

[L2020_]

Still not working, followed every step 

[Caroline104]

You're lucky! We had to link the remote to the tv and on the screen currently there's a code to link to our sky account; which according to Sky, they can't find 🤦‍♀️

[Teaforme1]

My sky streaming is not working it comes on for a few seconds then nothing

[Rolo541]

Press the side button on the right side off the tv the on button for like 80 seconds intilll you see the red light flashing and then follow the instructions it took about 5 mins and it back to normal now hope this helps .