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20 Sep 2024 05:58 AM
Mine is still down. No updates provided. Not great service and communication am afraid
20 Sep 2024 05:59 AM
20 Sep 2024 06:00 AM
20 Sep 2024 06:01 AM
Hi guys,Is anyone else having trouble turning on sky stream.. It seems there is an outage but ihave Internet connection and the router seems absolutely fine.
Craig
20 Sep 2024 06:01 AM
A little disappointed by the customer service here. The Status doesn't appear to have changed since the initial post to say there is a problem. I haven't seen any explanation of the problem or when they think it is likely to be resolved.
Paying a lot of money for a 65in Sky Glass and I find it a little insensitive to suggest that while not providing the service I paid for, I can watch TV on Sky Go using my phone, tablet or laptop. Difficult to get my head around why the TV won't at least switch on so I can plug in a Firestick and at least watch something after a long day at work.
20 Sep 2024 06:03 AM
Really frustrating eh. Hope we get a refund! Like u say no updates at all
20 Sep 2024 06:03 AM
20 Sep 2024 06:06 AM
It has not been working for me since 4pm yesterday (Thursday). Is an absolute joke and we all deserve a refund on our bills...... It is not acceptable. I am forced to use SkyStream as in a new build with no options and it is a poor product.
20 Sep 2024 06:06 AM
Hi my new sky glass tv won't turn on, flashing red light
20 Sep 2024 06:07 AM
@Anonymous
I think UK operations have gotten worse since the acquisition of Sky by Comcast. They are renowned in the US for their appalling customer service.
20 Sep 2024 06:08 AM
My puck was still dead this morning, only loading blank screen with the sky logo then turning off.
I have now managed to get it up and running by reattempting the recovery boot (which didn't work last night) so may be worth a try for anyone still having issues.
https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo# steps 4-7
20 Sep 2024 06:08 AM
Does anyone know how I get out of this chat as I've woken up to hundreds of emails which I don't want... I'm happy to wait until it's fixed but don't need this feed any longer
20 Sep 2024 06:10 AM
Same here, sky stream is flashing white on power on stage and blinking then switching back off.
20 Sep 2024 06:12 AM
Sky glass will not turn on since after8pm last night just flashing light tried reboot
20 Sep 2024 06:20 AM
We are back on after resting tv and remote again it finally worked
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