Sky stream doesn’t switch on

[Mohamedmahdi23]

Hi, 

it's gone down now the sky stream. I tried to reset the box and turned off many times and it still flashing white light and restarting the sky black screen but when I tried to turn on from the remote and the box it doesn't come on at all. So please tell me what the issue is there with my box?

[SKY1992bf]

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@M231 wrote:

Any news on when sky glass issues going to be fixed!! 5 hrs in & still not working.

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@M231  The temporary marked answer will be updated when there is more news

[Anders73]

@Jporch316 I was referring to the abrasive and unhelpful language demonstrated by many many posts from super users tonight. 
Appreciate you're not directly Sky employees but a little more understanding would be helpful 

[MarkGoldsmith]

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@Jporch316 wrote:

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@Anders73 wrote:

I'm not sure the cold, abrasive and borderline rude messages from the Sky "super user" community is helping right now.

being told we might be entitled to 50p compensation isn't particularly helpful or useful.

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We know as much as you ...... it isn't working .... sky are working in a fix. What more do you want to know ? 

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the topic of compensation has been mentioned in this thread so the point being highlighted is the fact that typically if compensation is offered ( and I don't think I've ever seen it offered for a TV outage) it's quite normal for the compensation to be pro-rated against your bill for the period of the outage, so if it works out at a several hour outage that wouldn't equate to very much of your TV bill).

[PaulRC1963]

Loung and daughters bedroom works, but me and my wife's bedroom one been down since 4pm. Only had sky stream for 2 days lol not impressed so far and paying £110 a month.

[Afi6]

Mine did software update after reset and has completely powered off now - really looks like update has bad code ... hopefully they'll roll back or issue a patch soon 

[CliveB1]

Over 5 hours now, with no tv,  should it be taking this long to fix.... Should it sky?.... who have they got trying to fix it........ Jedwood or Bob the builder.......

Sky seem to be doing nothing at this point..... as have read people having issues long then myself,  read on here some one been having this problem for 2 days.

[CaspaG]

I'm sorry, but you need to test your changes in an update before you send it out to all the devices. This is disappointing and very unprofessional.

[Chsharman7]

The logo Sky' keeps flashing on my tv, and little light is flashing on the little sky box, 

my WiFi and broadband is fine, just my Sky Glass? can someone please explain. Thank you 🙂 

[Truckerman2010]

I think we are having the same issue in sky glass. But our second small puck in another room isn't affected. 

So I am on the same page as everyone I turned it off and on again and it did an update but is just doing the steady red light. Is that everyone else's experience?

[Jon441]

When i turn puck on light flashes and then goes off tv display turn on device 

[P-higgins]

First time I've had issues with this but I have no doubt it's probably gonna cost extra money for a better WiFi booster or something cheeky sods asked for the boxes back an TV remotes when I took this new system out bit cheeky when my package deal was £110 for the last 8 years 

[Erika1]

I know the know there is a problem with sky glass as others have mentioned but I want to know if any updates and are we getting compensation for this.Had no tv all day.

[peter-marlow+1966]

That's  what makes  me think it not an Internet outage as if it was the tv would switch on normally  get you a blue screen to try to reconnect  to the Internet  or watch terrestrial  tv on it but the tv's in different  parts of the country  are  not working but my is working fine in kent

[Anders73]

@MarkGoldsmithexactly the kind of reply I was describing when folks are staring at a blank screen of an evening.