Sky Glass Power up Issues 19-9-24

[MarkGoldsmith]

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@Tarrant wrote:

No, nothing working, coming on. Sky Puck in the kitchen is also having same issue. When issues like this arise, Sky phone line should cope with the amount of frustrated customers, but more and more, you get asked to check things online rather than the ability to speak to a real person, so that the issue can be logged and there's history etc. 

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not sure why you need to call Sky when Sky are reporting it's a known issue that is being investigated.

Thats the purpose of Skys service checker , it will show you if there are any reported issues so only makes sense to phone if nothing is reported ( which in this case the issue was reported on the service checker a few hours ago).

[Benjamin2406]

Sky glass tv is flashing red on the power light, just goes light then dim. Whole screen is black and won't display anything. Have unplugged everything, left it 2 minutes and tried turning it on but no change 

[meeshy300]

2 hours now with no Sky Glass and no information from Sky! What a joke.

[Pansmith]

My box isn't working when will this be fixed please

[Tarrant]

As some very helpful people have posted, the issue seems nr country wide, after the last Sky update...  and they're trying to sort it. Don't think there's any point in staying on the phone to try and get more info (as a couple of people here have been able to get through, to be told 'It's a  technical issue after the last update & we're trying to resolve it'. 
Remember, treat Sky associates on the phone the same way you would like to be treated, as it's certainly not their fault.

[MarkGoldsmith]

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@adamcara wrote:

Do we know how we will know when it's fixed? Will the TV turn on itself?

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Yes - check the Sky service checker via My Sky

[PT10000]

Just a note of outage issue on my sky, 

[Liz596]

Hello everyone,

I am having the same issues as everyone by the look of it. I've only had the puck 6 days and was in the middle of watching something when it all just stopped. I can't get any further than the Sky logo with the 'no signal' .... none of the buttons on the remote work. I've tried everything. I attempted to ring Sky to talk to someone but was in a queue for 40 mins before hanging up. I think I will be returning the equipment long before my free month is finished. Very disappointing. 

[Tim4658]

Hi 

Sky glass Tv - red led flashing and not turning on. The puck is working on a tv in another room but why is the sky glass not working, as my Sky internet connection is fine??

[Laura211]

Sky stream not working keeps flashing a white light then turning itself off what is going on?

[peter-marlow+1966]

I am on sky gigafast  full fibre  broadband 900mps  in the south east  and I am watching  my sky glass tv  now south east today news on bbc1

[rara1]

 hi, can someone tell help me why the red light on the bottom of my tv won't turn on. I already plugged and unplugged but it still won't appear, how am i gonna watch tv now

[Furmfix]

Wow no back up plan, really not good Sky!!

[hineslee1874]

I've done reset process still not working any idea's 

[David0512]

My tv has a flashing light on the front of it and won't turn on