This discussion topic has been answered Discussion topic: Sky Glass Needs Full Recovery Every Couple of Days?
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Message posted on 20 May 2025 10:13 AM
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I've had my Sky glass for about a year now and this week I've had to do a full recovery 3 times. It's currently been sat in recovery mode for over an hour this morning (third attempt).
It just won't turn on first thing on a morning and after following all the help steps I end up putting it in recovery mode again.
What am I doing wrong? Why does it keep doing this?
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Message posted on 20 May 2025 10:47 AM
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@Idnam Why have you had to do a full recovery? Is it because of this issue?
If it sounds familiar then read the marked answer and the last two or three pages for a possible workaround until Sky fix the issue with the firmware.
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Message posted on 20 May 2025 10:30 AM
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Re: Sky Glass Needs Full Recovery Every Couple of Days?
I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/forums/replypage/board-id/sky-glass/message-id/165158
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 20 May 2025 10:47 AM
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@Idnam Why have you had to do a full recovery? Is it because of this issue?
If it sounds familiar then read the marked answer and the last two or three pages for a possible workaround until Sky fix the issue with the firmware.
Message posted on 20 May 2025 11:02 AM
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Re: Sky Glass Needs Full Recovery Every Couple of Days?
Thank you! I found the post after I had asked my question and it sounds exactly my issue!
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