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This discussion topic has been answered Discussion topic: Sky Glass Needs Full Recovery Every Couple of Days?

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This message was authored by: Idnam

Sky Glass Needs Full Recovery Every Couple of Days?

I've had my Sky glass for about a year now and this week I've had to do a full recovery 3 times. It's currently been sat in recovery mode for over an hour this morning (third attempt). 

It just won't turn on first thing on a morning and after following all the help steps I end up putting it in recovery mode again. 

What am I doing wrong? Why does it keep doing this? 


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This message was authored by: Gavin+Noble Answer

Re: Sky Glass Needs Full Recovery Every Couple of Days?

@Idnam Why have you had to do a full recovery? Is it because of this issue?

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

 

If it sounds familiar then read the marked answer and the last two or three pages for a possible workaround until Sky fix the issue with the firmware.

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This message was authored by: lettice

Re: Sky Glass Needs Full Recovery Every Couple of Days?

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

 

https://helpforum.sky.com/t5/forums/replypage/board-id/sky-glass/message-id/165158

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Gavin+Noble Answer

Re: Sky Glass Needs Full Recovery Every Couple of Days?

@Idnam Why have you had to do a full recovery? Is it because of this issue?

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

 

If it sounds familiar then read the marked answer and the last two or three pages for a possible workaround until Sky fix the issue with the firmware.

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This message was authored by: Idnam

Re: Sky Glass Needs Full Recovery Every Couple of Days?

Thank you! I found the post after I had asked my question and it sounds exactly my issue!

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