Sky glass gen 2 ui very laggy

[KevNewMedia]

Hi Everyone

Thanks for making us aware of this problem.

We've escalated the problem to our support teams and will let you know when we hear back.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[mrwwt]

Think it must be a server thing. My Gen 2 is on QS037 and my Air is on QS038 and they both do it.

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@nathangrimmer wrote:

So bad, do they actually test their software updates anymore? 

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[slaters]

Ours is the same has been since around Friday. It loads up fine but when you are going up/down on the UI it's very slow, same with the playlist it's extremely slow going from tile to tile and even hurts the eyes as your getting some sort of background brightness when it moves if that makes sense with the tiles moving so slowly.

I've done the usual unplugging the set, we have glass generation 1.

[Caesium]

My gen 2 is also slow to respond to the remote through the UI, it's only 2 months old.

I have gigabit internet and gigabit Ethernet running on UniFi hardware. It's definitely not my network.

[Lc35]

Problem still persists in fact getting worse.

No feedback from sky on this yet ? Something would be nice as its not cheap having sky and i am not getting what i am paying for. Very poor indeed

[nathangrimmer]

I've now got in the habit of turning off the TV at the wall every morning for five minutes, then back, seems to last a bit longer, but I agree it's a dreadful service and nothing is tested at the end user anymore. 

[Fothergill1]

Hi @Lc35  As frustrating as waiting may be someone will post an update when there is one to give.  Unfortunately whilst the Sky technical teams endeavour to find a solution it is just a question of patience.  Hopefully it won't be long for those effected 🤞

[Totalwar2]

If it needs a firmware update could takes weeks to sort out.😥

[Nimbob]

Hey everyone,

Sorry again to hear the issue you are facing.

Our teams have made some improvements to the UI and would welcome any feedback on how this is running.

Thanks.

[Totalwar2]

The UI Still slow for me I try restart see if any better after that.

[Lc35]

Seems to have made no difference for mine anyway.

[nathangrimmer]

It gets worse... Mine today has randomly turned itself off!, happened twice 

[krduke]

Mine has been turning itself off over the last few days as well. 

The tv guide seems a bit quicker now but the main gui is still slow (Home Screen)

[Gothorp+23]

Still very laggy 😩

[Donpaulos]

Its made no difference at all i'm afraid. Laggy as hell, bordering unusable.

Sky Glass 2

1.6GB ethernet connection