Sky Glass Gen 1 & 2: UI Lag

[Totalwar2]

Main UI still lags if you go into sky store I not getting any lag at all and if I go into the playlist and look into a program Eps there no lag.most of the lag is on the home page.

[nathangrimmer]

My turning itself off problem I've discovered now, is not a full turn off, but randomly while watching a TV program, the screen just goes black, no sound, you can then turn the turn off by the remote but it fails to come back on. You have to reset by the plug. 

Doesn't seem to do this on YouTube etc. 

So looks like the bug is maybe UI or how the live content is being sent to the TV. 

My UI did seem faster last night though. 

[krduke]

Exactly what I have been seeing. 

[Totalwar2]

This morning there no lag anymore thanks for the fix.

[Shandy40]

My tv sky glass gen 1 has been really bad since may .. I've spoken to sky rebooted systems including rooter etc but nothing is working..

apparently I was told they weren't aware of any issues and I'm the first person to mention it !!! 
but judging by these threads many people are affected ..

[Lc35]

Mine seems back to normal now.👍

[Gothorp+23]

Ours seems a bit faster now but still a bit sluggish but that could just be normal UI 

[DanStannard]

Still very slow (Gen 1) probably worst today.

[Nockulus]

Very slow UI and will get to a point where the please wait for your program to load happens. Requires a restart. As other have said I am now in the habit of just restarting every morning. This doesn't help the laggy UI but it gets rid of the please wait for program to load issue for awhile. Gigabit Ethernet connection sky glass 55" gen 1 sky os  1.3 build QS037.026.00P

[Cdc__]

I have the same problem but my sky glass chooses to freeze, change channels on its own and then turn itself off, speaking to live agents is a waste of time

[Trickya]

Also experiencing the same.

Note that sky have released a 2.0 version of sky glass. Could it be an intentional slowdown to push an upgrade? Poor choice. At this rate, I'll not be renewing.

Very slow UI. TV guide is smooth, settings menu is smooth, playback is as good as ever.

Maybe the UI is now so clogged with tiles you'll never use that it has become clogged owing to the sluggish behaviour.

[Mark39]

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@Trickya wrote:

Note that sky have released a 2.0 version of sky glass. Could it be an intentional slowdown to push an upgrade? 

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As there's no upgrade route from Gen1 to Gen2 and the same issue affects both anyway, that would seem highly unlikely.

[nathangrimmer]

Had the usual, black screen this morning after watching for a mins. Hard reset at wall to fix. 

This is now Sky Broken Glass 

[Nockulus]

Was watching sky news for about two minutes and am now staring at a black screen. This is ridiculous.

[mrwwt]

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@Mark39 wrote:

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@Trickya wrote:

Note that sky have released a 2.0 version of sky glass. Could it be an intentional slowdown to push an upgrade? 

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As there's no upgrade route from Gen1 to Gen2 and the same issue affects both anyway, that would seem highly unlikely.

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Additionally, people are also seeing it happen on their Gen 2 models as well. (Although, Gen 2 does have more powerful internals so it would make sense if things were smoother on the newer model).