Sky Glass 65" keeps freezing need to power off and on again

[kevisere4u]

My Sky Glass 65" keeps freezing, different channels and Apps needs to be powered off and on again.

It has done this over 10 times in a month, is there going to be a software upgrade to overcome this, or do I need a repacement Sky Glass unit?

[Deedee36]

@kevisere4u  How are you connected?

[Sarahrob69]

We have the same issue with 55". I am getting full fibre, over 100mbs and it is still happening. I have spoke to sky 3 times and the last call was on a video chat where I showed him that the router was very near to the tv. Nothing got resolved.  They are blaming my Internet but that's nonsense. The TV even switched itself off the other day yet the volume was still playing. Very wierd. 

[kevisere4u]

I had this problem once so far where the video went blank but the sound was still working. Swithing it off and on again is becoming a regular occurance.

There are many complants about this Sky Glass TV but Sky only blame it on the WIFI connection instead of owning the responsability of a faulty product (Software or hardware?)

[kevisere4u]

Sky claim the Sky Glass TV needs 10Mbs to stream and I have at least 60Mbs plus. It seems like a poor excuse to blame the freezing and looping on poor WIFI.

[TimmyBGood]

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@kevisere4u wrote:

There are many complants about this Sky Glass TV but Sky only blame it on the WIFI connection instead of owning the responsability of a faulty product (Software or hardware?)

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The complication is that for those of us with Glass on ethernet with a decent internet connection, it works.

[Kevin-7248]

@kevisere4u

Hi, try a hard reset of the tv and then report back how you've got on. 

This should force the latest updates but reinstall the software as a fresh install. 

[Fothergill1]

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@kevisere4u wrote:

I had this problem once so far where the video went blank but the sound was still working. Swithing it off and on again is becoming a regular occurance.

There are many complants about this Sky Glass TV but Sky only blame it on the WIFI connection instead of owning the responsability of a faulty product (Software or hardware?)

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@kevisere4u I suspect that a lot of the time Sky are correct. Most people I know that have fast and stable broadband have none of these problems.  The stability of your signal is important as Glass is susceptible to fluctuations.

[Lufctoma]

I'm having the same trouble 

[sunshine2308]

I have exactly the same problem. Plus my programs wont load. i rang sky and I had to move my hub but it makes no difference 

[kevisere4u]

I can understand the buffering or freezing but you should never need to power off your TV to reset it , there is something fundamentally wrong with the design.

Buffering or freezing should be cured by just changing channel, sometimes you can not turn it off or on again on the remote without a complete power cycle.

I am an Electronic engineer I do not agree with Sky's answer of bad WIFI.

[kevisere4u]

@TimmyBGood It is designed to work off of WIFI so it should be able to cope with a dip in Broadband not just feeze and need a hard reboot.

[kevisere4u]

@Fothergill1It is designed to work off of WIFI so it should be able to cope with a dip in Broadband not just feeze and need a hard reboot

[TimmyBGood]

@kevisere4u 

I tend to agree, but a great deal of real world domestic WiFi is truly lousy, and I continue to suspect that specifying, building and testing the Glass/Stream hardware during the peak pandemic years and the accompanying global silicon component supply crunch really hasn't helped with its robustness.

[SlenderRobert]

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@TimmyBGood wrote:

@kevisere4u 

I tend to agree, but a great deal of real world domestic WiFi is truly lousy, and I continue to suspect that specifying, building and testing the Glass/Stream hardware during the peak pandemic years and the accompanying global silicon component supply crunch really hasn't helped with its robustness.

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It'll be interesting to see what changes are made in the rumoured 'cheaper' v2 Glass. A plastic chassis and a better WiFi antenna perhaps?