Sky glass alternative remote

[MartynW89]

Hi,

I haven't received the alternative remote control for the sky glass tv. I have phoned up twice and been told both times it's been passed to the department to be ordered. My current remote stopped working.

Can someone pick this up for me please?

Thanks

[Fothergill1]

@MartynW89  Going back a couple of years I had to phone 4 times before one was sent to me.  You can now order a replacement remote online at the following link provided you are still within your 2 year warranty.

Streaming TV replacement remote 

[Mister_Dalek]

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@MartynW89 wrote:

Hi,

I haven't received the alternative remote control for the sky glass tv. I have phoned up twice and been told both times it's been passed to the department to be ordered. My current remote stopped working.

Can someone pick this up for me please?

Thanks

---

Did you initially order the replacement remote online or over the phone?

If you follow the troubleshooting on this page you will eventually get to an online order form for in-warranty replacement:

https://www.sky.com/help/articles/remote-control-help-sky-glass 

You may be quicker just ordering one from Amazon - it's useful to have a spare as these remotes do tend to expire quite often... 

[TimmyBGood]

@MartynW89 

Could you clarify if that's a standard remote as a hardware replacement, or the 'alternative' (non-subscription) handset.

 

[MartynW89]

Hi,

It's the non subscription remote 

Thank you 

Can't order one via the link above

[Fothergill1]

I suppose I could be wrong by  assumed it was just a replacement remote that was needed as @MartynW89 stated that his remote had stopped working.

[MartynW89]

Originally they wanted to send me a subscription remote then a guy said I should have received the non sub remote by now and would be ordered.

[MartynW89]

@TimmyBGood  sorry didn't tag you in post or press reply. It's the non sub one. Read my last post thank you 

[Exiled-in-HH]

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@MartynW89 wrote:

Hi,

I haven't received the alternative remote control for the sky glass tv. I have phoned up twice and been told both times it's been passed to the department to be ordered. My current remote stopped working.

Can someone pick this up for me please?

Thanks

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That would require action by a superuser to bring your issue to the attention of the Sky Messaging Team🤔

[Greenfingers001]

Thanks for escalating this. We’ve sent @MartynW89 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.