Discussion topic: Screen freezes
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13 Aug 2024 03:41 PM
I apologise if this is posted in the wrong place. My problem is one commonly discussed. I have the small glass TV. It's approx 3 months old. On random occasions the picture freezes resulting in a mess of various colours in assorted patterns. The sound becomes very loud best described as a crackle. The set doesn't respond to any commands from the remote. The only solution is to power off at the plug for ten seconds. Now this has also happened when the set wasn't connected to the broadband either by WiFi or ethernet and I was watching through the aerial. It's my opinion that the set is faulty. I'm sorry if this post is overlong and welcome any comments.
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14 Aug 2024 09:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@geebee51 wrote:
@GD1 I forgot to mention I raised the matter of a replacement set. However I take your point and when I next ring CS I will heed your advice.
I'm sure Sky wouldn't have an issue replacing the set, however they likely need the photograph as proof the set is faulty in order to be able to arrange for a replacement.
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