SUPPLY CHAINTEST just received a new glass

[PeterBritton82]

SUPPLYCHAINTEST 55 inch Glass TV it is not the last 4 digit of my phone number and I can't linked my sky account on my why why I having this issue 

[MarkGoldsmith]

All you can do is try a factory reset and if that doesn't work call Sky.

1. Turn the TV off at the plug.
2. Press the power/standby button on the side of the TV and keeping pressing it down.
3. keep hold of  the power button and turn the plug back on.
4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go. 
5. The TV is reset, follow the on screen instructions.

[PeterBritton82]

Done that at least 10 times and it still coming with SUPPLY CHAINTEST and not connecting or linking with my account 

[PeterBritton82]

Done the factory reset still no joy 

[peter-marlow+1966]

As you  have done a factory reset  you  will  now need  to  ring  sky for help because  as it states  factory reset,  reset  this device  back to it's  original factory  state, will remove  all your  saved  account  information  and customised  settings  you have made. This should  only be done while on the phone  with  an advisor  from sky as it causes  more problems than it fixes, 

[MarkGoldsmith]

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@PeterBritton82 wrote:

Done the factory reset still no joy 

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So if the factory reset hasn't removed the supply chain test you will need to call Sky.

They will likely need to send you out a new TV.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[PeterBritton82]

Sky accessibility don't know what the issue is 

[Exiled-in-HH]

Did you receive confirmation the Glass TV is going to be replaced?

[PeterBritton82]

No had it is a SKY Glass reburished TV

[MarkGoldsmith]

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@PeterBritton82 wrote:

SUPPLYCHAINTEST 55 inch Glass TV it is not the last 4 digit of my phone number and I can't linked my sky account on my why why I having this issue 

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Sounds like they tested the TV when they had it sent back but then didn't reset it before it was sent to you which would be why it has the "supply chain test" user.

Other users have reported on this forum before and I believe the resolution has been Sky having to send an replacement TV out.

[Exiled-in-HH]

So you bought a refurbished Glass TV from whom?

[PeterBritton82]

 from SKY 

[PeterBritton82]

Sky are saying the serial number wasn't scan when it left thewarehouse and panther delivered it to me  but no Glass TV replacement was mention at all by SKY 

[Exiled-in-HH]

So it covered by a warranty ... request replacement😉

[PeterBritton82]

No replacement has requested they saying that the serial number was never scanned onto their system when it left the warehouse