5

Discussion topic: Remove Sky Movies & Sports

Reply
This message was authored by tttyyyppoorr This message was authored by: tttyyyppoorr

Remove Sky Movies & Sports

I've been on to remove Sky Movies and Sky Sports from my account as we don't use them. I've unselected them and then logged off. When i log back into my account they are shown as active again. I've done this three times now. Why is this happening? Thanks 


Best Answers
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Remove Sky Movies & Sports

Posted by a Superuser, not a Sky employee. Find out more

If your in contract it won't let you remove them, it says "your currently in contract" where the remove button should be. (Well that's what I see in the app).

 

@tttyyyppoorr is this via the app or via the website? Have you completed the 'checkout' process too? I.e. when you click remove and it asks you are you sure, it then updates your basket. 

 

You then have to click on your basket and checkout for the packs to be removed. You should get email confirmation and in the app you will see a 'Yours untill xxxx' with the date your packs will end.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

View this Answer within the discussion

Reply

All Replies

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Remove Sky Movies & Sports


@tttyyyppoorr wrote:

I've been on to remove Sky Movies and Sky Sports from my account as we don't use them. I've unselected them and then logged off. When i log back into my account they are shown as active again. I've done this three times now. Why is this happening? Thanks 


It's always usually best to ring Sky to remove things from your package. They may also offer you a cheap deal to keep them for a bit longer. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

erm Re: Remove Sky Movies & Sports

Posted by a Superuser, not a Sky employee. Find out more

Its also possible that if you still in the minimum term contract period you may not be able to remove Sky Movies and Sky Sports, without the agreement of Sky.

 

Its generally always best to call them when trying to make changes to your packages, as at least that provides you the ability to try and haggle with someone as well.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Remove Sky Movies & Sports

If you are paying a discounted amount you are usually in an eighteen month minimum term🤔

Exiled in HH
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Remove Sky Movies & Sports

Posted by a Superuser, not a Sky employee. Find out more

If your in contract it won't let you remove them, it says "your currently in contract" where the remove button should be. (Well that's what I see in the app).

 

@tttyyyppoorr is this via the app or via the website? Have you completed the 'checkout' process too? I.e. when you click remove and it asks you are you sure, it then updates your basket. 

 

You then have to click on your basket and checkout for the packs to be removed. You should get email confirmation and in the app you will see a 'Yours untill xxxx' with the date your packs will end.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
tttyyyppoorr
Topic Author
This message was authored by tttyyyppoorr This message was authored by: tttyyyppoorr

Re: Remove Sky Movies & Sports

Hi.. yes that's seems to work I hadn't realised you had to check out the basket to complete but all seems to have been confirmed now thank you for your help! 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion