0

Discussion topic: Stop start

Reply
This message was authored by Coleman1 This message was authored by: Coleman1

Stop start

Hello

The tv sound sounds distorted when someone is talking, it depends on the depth of their voice.

 

sometimes while watching normal tv , the tv stops and starts. It does does this while watching a film, but not as much. Sometimes it just goes blank and we have to turn it off at the mains. I have reset the tv a few times, but it still freezes.

This might sound strange, but it plays up when it's raining?

these faults didn't happen when first reseived the tv, it is slowly getting worse.

also if someone one on the tv says the word sky, sometimes the tv says I didn't get that.

so now we watch tv until it plays up, then turn it off and go another room and watch normal tv.

Regards coleman1

 

 

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Stop start

Posted by a Superuser, not a Sky employee. Find out more

@Coleman1 wrote:

 

The tv sound sounds distorted when someone is talking, it depends on the depth of their voice.

 

Presumably a speaker fault 

 

sometimes while watching normal tv , the tv stops and starts. It does does this while watching a film, but not as much. Sometimes it just goes blank and we have to turn it off at the mains. I have reset the tv a few times, but it still freezes.

This might sound strange, but it plays up when it's raining?

 

That probably suggests internet bandwidth is dipping below the minimum Glass requires when a copper 'phone' line gets wet.

 

these faults didn't happen when first reseived the tv, it is slowly getting worse.

also if someone one on the tv says the word sky, sometimes the tv says I didn't get that.

 

That's the hands free Voice Control being triggered.

 

 


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Stop start

Is your BB delivered by overhead wires or underground conduit?

Exiled in HH
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion