Red screen download new software

[JanieW7]

Keep getting this message every 20 mins. Tried to press ok but nothing. Gone into settings tried again said download updated software but message keeps appearing and I have to turn everything off to be able to watch TV again

[MarkGoldsmith]

@JanieW7 @Try the following steps and see if it helps.

1. Switch the device into standby
2. Unplug it for 30 seconds
3. Plug it back in
4. Leave the device powered on for 30 minutes
5. After 30 minutes put the device back into standby
6. Switch it off at the plug
7. Wait 10 seconds
8. Switch if back on at the plug
9. Press the home button on the remote
10. The device will boot up and you will see the Sky logo on the screen

[JanieW7]

Thanks Mark, I'll try it and let you know how I get on. Can I watch the TV during the 30 mins or should I just leave it?

[GD1]

@JanieW7  Is this ina Glass TV?   Or a standard tv?    

[JanieW7]

Just a standard tv

[Sally_Sparrow]

---

@JanieW7 wrote:

Just a standard tv

---

The message is probably from your TV, not the Stream puck. Use your TV remote (not the puck remote) to select the software update as it's your TV that has new software to download, not the puck. 

[JanieW7]

That makes sense. Trouble is no idea where my TV remote is! Not seen it for years 😭

[JanieW7 · Accepted solution]

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening 

[Sally_Sparrow]

---

@JanieW7 wrote:

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening 

---

You're very welcome, I'm glad it worked for you!