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Discussion topic: Apps have stopped working

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This message was authored by SMH22 This message was authored by: SMH22

Apps have stopped working

Why has My5, ITVX, iPlayer, and other apps suddenly stopped working. All I get is error codes. Please can Sky get this sorted out as they were all working fine a few days ago. What has changed?

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This message was authored by PSC133 This message was authored by: PSC133

Re: Apps have stopped working

@SMH22 

If you have a decent internet connection your apps should be working.  

The first thing to try is turning off your Glass tv or Stream Puck at the power socket, waiting a minute and then turning in again.

 

Edit:  my reply clashed with yours, I see that you have already tried a reboot.

SMH22
Topic Author
This message was authored by SMH22 This message was authored by: SMH22

Re: Apps have stopped working

If anyone can shed any light on this issue, I'd be grateful. I've done all the usual, switched it off, waited, refreshed the apps, internet off and on. Everything else is working, so why not these apps?

I've been in touch with My5 who say it is a sky glass issue...

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Apps have stopped working

Have you phoned Sky Customer Services to report the issue?

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Apps have stopped working

Posted by a Superuser, not a Sky employee. Find out more

The strange thing is that if it was a Sky generic issue you would be expecting all customers to be facing the same issue, so it's either your network connection or a faulty TV I would think.

 

how have you got the glass connected to the internet?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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SMH22
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This message was authored by SMH22 This message was authored by: SMH22

Re: Apps have stopped working

@PSC133 

I've tried everything, I've got a list of error codes as long as your arm! 

The common theme now seems to be saying that I'm not in the UK, which I most definitely am. I have checked out the up configuration and been in touch with my internet provider and all good there. So I can only think it is a sky glass issue. 

I can, howver, access these apps (not bbc) through sky go without any issues...weird...

 

 

 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Apps have stopped working

Who's your ISP?

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Apps have stopped working

Posted by a Superuser, not a Sky employee. Find out more

So the not in the Uk that's an easy fix.

 

Who is your ISP? Basically they have assigned you an IP that isn't UK based which means you can't use the sky streaming platform as it's geo-locked to UK and Republic of Ireland.

 

all you can do in this scenario is unplug your router for 30 seconds, plug it back in and hope your ISP then assign a UK IP to you.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by PSC133 This message was authored by: PSC133

Re: Apps have stopped working

@SMH22 
It is possible that your ISPhas started using a new batch of IP addresses which Sky do not recognise as being in the U.K.

 

This has happened before and can only be sorted by a phone call to Sky to resolve the issue.

SMH22
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This message was authored by SMH22 This message was authored by: SMH22

Re: Apps have stopped working

ISP is assigned to the uk, but I'll try again

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Apps have stopped working

Who is your Internet Service Provider?

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Apps have stopped working

Posted by a Superuser, not a Sky employee. Find out more

@SMH22 wrote:

ISP is assigned to the uk, but I'll try again


A lot of ISP run out of UK IPs at times and therefore give you a non UK IP address which can't work with Sky streaming platform. That's why rebooting the router until you are allocated a UK based IP is the "fix" for that error.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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