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Discussion topic: Red screen download new software

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This message was authored by JanieW7 This message was authored by: JanieW7

Red screen download new software

Keep getting this message every 20 mins. Tried to press ok but nothing. Gone into settings tried again said download updated software but message keeps appearing and I have to turn everything off to be able to watch TV again

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JanieW7
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This message was authored by JanieW7 This message was authored by: JanieW7 Answer

Re: Red screen download new software

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Red screen download new software

Posted by a Superuser, not a Sky employee. Find out more

@JanieW7 @Try the following steps and see if it helps.

 

1. Switch the device into standby
2. Unplug it for 30 seconds
3. Plug it back in
4. Leave the device powered on for 30 minutes
5. After 30 minutes put the device back into standby
6. Switch it off at the plug
7. Wait 10 seconds
8. Switch if back on at the plug
9. Press the home button on the remote
10. The device will boot up and you will see the Sky logo on the screen

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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JanieW7
Topic Author
This message was authored by JanieW7 This message was authored by: JanieW7

Re: Red screen download new software

Thanks Mark, I'll try it and let you know how I get on. Can I watch the TV during the 30 mins or should I just leave it?

This message was authored by GD1 This message was authored by: GD1

Re: Red screen download new software

Posted by a Superuser, not a Sky employee. Find out more

@JanieW7  Is this ina Glass TV?   Or a standard tv?    

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


JanieW7
Topic Author
This message was authored by JanieW7 This message was authored by: JanieW7

Re: Red screen download new software

Just a standard tv

This message was authored by Sally_Sparrow This message was authored by: Sally_Sparrow

Re: Red screen download new software


@JanieW7 wrote:

Just a standard tv


The message is probably from your TV, not the Stream puck. Use your TV remote (not the puck remote) to select the software update as it's your TV that has new software to download, not the puck. 

JanieW7
Topic Author
This message was authored by JanieW7 This message was authored by: JanieW7

Re: Red screen download new software

That makes sense. Trouble is no idea where my TV remote is! Not seen it for years 😭

JanieW7
Topic Author
This message was authored by JanieW7 This message was authored by: JanieW7 Answer

Re: Red screen download new software

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening 

This message was authored by Sally_Sparrow This message was authored by: Sally_Sparrow

Re: Red screen download new software


@JanieW7 wrote:

Sally, you are a genius. Found the remote, red screen came up again, pressed ok and it worked. Thank you so much. Wish I'd used Sky community weeks ago when it first started happening 


You're very welcome, I'm glad it worked for you! 

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