12 Nov 2024 02:10 AM
Tv stop while watching a programe every hour we have to do this..therfore change the TV or replace with a better one.
12 Nov 2024 02:19 AM
Yes that is much better to fix the problem.. at present I am not happy with sky glass..
12 Nov 2024 02:20 AM
Yes I do need the engineer to fix the TV.. asap
12 Nov 2024 03:45 AM
Posted by a Superuser, not a Sky employee. Find out moreYou added to a thread on the Sky Q board. From your posts it appears you have Sky Glass so I'll move your posts to the Glass board.
There are no engineers for Sky Glass set ups. If you think the Glass TV is faulty give Sky a call once the phone lines reopen.
12 Nov 2024 08:25 AM
Posted by a Superuser, not a Sky employee. Find out more
As @Daniel0210 indicates, there is no in-premises support for Sky Glass. Units which are suspected to be faulty within their warranty period are swapped out by courier exchange, but the national network of Sky installers which has historically operated for their satellite platforms simply does not exist for the online products.
12 Nov 2024 10:13 AM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post to the online sky community support team
please lookout for an invitation to chat to them on this forum
12 Nov 2024 11:03 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @NO18.