Problems with Netflix with Sky Glass package

[DeeJay1990]

I've had Sky Glass for awhile now, no major issues, in fact I'm rather enjoying it with regards to one thing. I'm paying for the Sky Entertainment and Netflix package and I can't log into Netflix. It doesn't recognise my email address and password and if I try to use Forgot Password it doesn't recognise my email. Any ideas?

[SKY1992bf]

@DeeJay1990  Have you an existing or created a new Netflix account and are using these credentials to login 

[DeeJay1990]

Hey, thank you for answering quickly, I was sure the agent that sold me the package set up a Netflix account for me? If he hasn't, how do I set up without paying for Netflix twice? 

[A+JW · Accepted solution]

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@DeeJay1990 wrote:
I've had Sky Glass for awhile now, no major issues, in fact I'm rather enjoying it with regards to one thing. I'm paying for the Sky Entertainment and Netflix package and I can't log into Netflix. It doesn't recognise my email address and password and if I try to use Forgot Password it doesn't recognise my email. Any ideas?

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You can create a new account on the app on Sky Glass https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix - doing it through app on Sky Glass will mean you won't need to pay anything.

[DeeJay1990]

Thank you for the link, I managed to get a number and speak to a very helpful girl that works for Netflix. I'm sorted and set up. Thank you Sky Community, this will probably be a service I'll use quiet often now 😎😂