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Discussion topic: Playlist Issues Again

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This message was authored by ScottishClaymore This message was authored by: ScottishClaymore

Playlist Issues Again

The Most Recent & Movies section of Playlist is missing but even if I create new Playlist the Movie section disappears on New Playlist 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Playlist Issues Again

Posted by a Superuser, not a Sky employee. Find out more

Anything added to your playlist will still be there under Playlists --> Manage All, everything will be there that was added to your playlist including any recently added movies.

 

Not ideal I know however this work around should let you find your playlisted movies for now.

 

Marking this workaround as Answer untuil we get any updates from Sky themselves.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist Issues Again

Posted by a Superuser, not a Sky employee. Find out more

I'd suggest trying a reboot:

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

ScottishClaymore
Topic Author
This message was authored by ScottishClaymore This message was authored by: ScottishClaymore

Re: Playlist Issues Again

@MarkGoldsmith  Tried that and still same , even unplugged it from wall 

This message was authored by TM5 This message was authored by: TM5

Movies not showing on my playlist

For 3 days now I have seen that movies are missing (sky cinema) on my playlist and I can't record any. Have tried unplugging sky Glass, and rebooting but nothing works. I have checked my account and Sky Cinema is still active. Is there anything else I can try please?

This message was authored by andrew1990-1990 This message was authored by: andrew1990-1990

Re: Movies not showing on my playlist

I am having the same problem .. My playlist is no longer showing any movies .. However i have found them under the movies section along from the playlist selection .. If you scroll down a few lines they are found there .. Hopefully this isnt a permanent feature

This message was authored by andrew1990-1990 This message was authored by: andrew1990-1990

Re: Playlist Issues Again

I have also tried this but still nothing .. Ive noticed the most recent section is also gone

This message was authored by soniac75 This message was authored by: soniac75

Re: Playlist Issues Again

I've also got this problem

This message was authored by Anthony+j1 This message was authored by: Anthony+j1

Sky glass playlist

Sky glass playlist not showing movies stored, or allowing new movies to be saved, just set “set to record" but nothing saves. I have subscription to movies. 

ive reset sky glass, didnt change it

This message was authored by CoffeeDrinker This message was authored by: CoffeeDrinker

Re: Sky glass playlist

Are you adding films to the playlist from the TV guide or from the Movies tab at the top of the Home Screen?

 

the former won't add anything until that particular transmission, the latter is all the on-demand films and can be added and/or viewed anytime.

Sky Glass & Streak Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
This message was authored by Anthony+j1 This message was authored by: Anthony+j1

Re: Sky glass playlist

Hi. 

tried both, no joy with either

 

 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Playlist Issues Again

Posted by a Superuser, not a Sky employee. Find out more

Anything added to your playlist will still be there under Playlists --> Manage All, everything will be there that was added to your playlist including any recently added movies.

 

Not ideal I know however this work around should let you find your playlisted movies for now.

 

Marking this workaround as Answer untuil we get any updates from Sky themselves.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Playlist Issues Again

Posted by a Sky employee

Hey all,

 

Welcome to the Community Forum and thank you for letting us know about this issue!

 

We would appreciate if you could give use some more information about the fault:

  • do you experience it on your personalised or on your main playlist?
  • can you please tell us an accurate time when you experienced it? 

I will pass these details to our Technical Team to find out what is causing the issue 🙂

 

Thanks,

Fanni

Community ModeratorTeam Black

ScottishClaymore
Topic Author
This message was authored by ScottishClaymore This message was authored by: ScottishClaymore

Re: Playlist Issues Again

I am experiencing issues with Personalised playlist & Main playlist, I've had issues since 2nd July around afternoon 

This message was authored by soniac75 This message was authored by: soniac75

Re: Playlist Issues Again

I'm only having issues with my personalised playlist.  The main playlist still shows movies.  The problem started sometime since Thursday.

This message was authored by andrew1990-1990 This message was authored by: andrew1990-1990

Re: Playlist Issues Again

My issue is only with the main playlist (Which is all i use) .. However i have added a new profile as a test and this is working fine

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