Hi @Elainecamp
Unplug at the mains for a few minutes. What speed is your broadband? You need 25Mbps for HD and 30Mbps for UHD. You can check the speed your glass is getting by opening netflix and going to get help? And running a connection check.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
