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Discussion topic: Pin issues and subscription

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This message was authored by: Totalwar2

Message posted on ‎18 Mar 2025 04:25 AM

Pin issues and subscription

Pin issues and subscription Having both issues at the moment.I put in the correct pin but says I have not reset pin and still says the same.I also having issues with subscription saying don't have the correct one to watch this channel.it's affecting various channels including Sky news.Anyone else having theses issues.

Sky Glass Generation 1 Sky Moblie SKY BRING BACK NEVER MISS.
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Avatar for AndrewF_UK
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Superuser
This message was authored by: AndrewF_UK

Message posted on ‎18 Mar 2025 06:28 AM

Re: Pin issues and subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Totalwar2 try restarting in the first instance to see if that resolves anything. If not leave it unplugged for a few mins and then try again. 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

There was some issues yesterday evening on voice control and playlists and it could be that there's still issue's and you're being affected by this. 

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Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: Totalwar2

Message posted on ‎18 Mar 2025 07:24 AM

Re: Pin issues and subscription

Done what you suggested and it updated to the latest software update.Hopefully will fix some of the bugs that I getting at the moment 

 

Thanks for giving your time and for your help.

Sky Glass Generation 1 Sky Moblie SKY BRING BACK NEVER MISS.
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