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Discussion topic: Pin issues and subscription

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Totalwar2
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Pin issues and subscription

‎18 Mar 2025 04:25 AM

Pin issues and subscription Having both issues at the moment.I put in the correct pin but says I have not reset pin and still says the same.I also having issues with subscription saying don't have the correct one to watch this channel.it's affecting various channels including Sky news.Anyone else having theses issues.

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AndrewF_UK
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Re: Pin issues and subscription

‎18 Mar 2025 06:28 AM

Hi @Totalwar2 try restarting in the first instance to see if that resolves anything. If not leave it unplugged for a few mins and then try again. 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

There was some issues yesterday evening on voice control and playlists and it could be that there's still issue's and you're being affected by this. 

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

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