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Discussion topic: Picture frozen on SKY glass tv

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This message was authored by: Jean70

Message posted on ‎01 Mar 2024 12:21 PM

Picture frozen on SKY glass tv

My sky glass tv isn't working I've got a picture but it's frozen I've turned the router and tv off and waited, l switched them on again but the pictures is still frozen it was working fine earlier. My WiFi connection is good.  Any suggestions?

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Avatar for Jporch316
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Superuser
This message was authored by: Jporch316

Message posted on ‎01 Mar 2024 02:48 PM

Re: Picture frozen on SKY glass tv

Posted by a Superuser, not a Sky employee. Find out more

@Jean70 

Pull the plug for the glass tv out of the socket totally for 10 mins 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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