0

Discussion topic: Weird Remote issue

Reply
This message was authored by: DocDave16

Weird Remote issue

So my Sky Glass remote is being weird. Got a new one and it's the same. 
If the tv has been on standby for a few hours and I tap the power button on the remote, nothing happens. 
Take the batteries out, put them back in, it works fine. 
It means I'm very good at taking the back off and on but otherwise it's a bit of a pain. 
Any suggestions as to what's going on?

Thanks, Dave

Reply

All Replies

This message was authored by: Jporch316

Re: Weird Remote issue

Posted by a Superuser, not a Sky employee. Find out more

@DocDave16 

First try pulling the plug for 10 mins 

 

dies the home button on the remote turn the tv on ? 

next try resetting the remote 

I The remote can be reset and paired again following these steps;

  1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
  2.   Press and hold 4 and 6 together for three seconds.
  3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

failing all these a new remote can be requested under warranty on the following link 

 

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Reply