Paramount plus reporting error 3005

[SimC113]

I recently got paramount plus (basic) via sky on our sky glass, and successfully registered my account. 

However, when we try to watch something on Paramount, after we watching all the adverts and it switches to the selected program we get error 3005.  If we reboot the screen it does work for a short period, but then stops mid stream with the same 3005 error.

Reviewing my account it does say I have a valid account successfully .  We have tried the system update and reset of apps, this worked again for a few minutes that the error returns.

[lettice · Accepted solution]

The 3005 error and related ad stop error was fixed a few months or so back by Sky/Paramount and was reported by a number of customers on here including Myself.

That locked thread is here; 

https://helpforum.sky.com/t5/Sky-Stream/Paramount-Freezing-With-Error-3005-or-9999-Sky-Q-Stream-Glas...

Do though see some customers on here have occasional occurances of it still happening on Sky Stream and Sky Glass.

Can you try a restart of your broadband router and a restart of your Sky Glass TV after the broadband router is back up.

Would also suggest doing an app refresh;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. 
   The refresh can take 24 hours to complete.