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Discussion topic: Sky glass crashing issue

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This message was authored by Leighton6 This message was authored by: Leighton6

Sky glass crashing issue

I keep experiencing random crashes with my sky glass. The picture freezes in place and the audio sort of plays on a very short very quick continuous loop, not sure how else to describe it😅. The remote controls and physical buttons on the tv become unresponsive and I have to turn it off and back on via the plug. Contacted sky customer service but was believed to be a sort of network problem. Shortly after finishing the call with sky the tv crashed again. Any solutions or recommendations? I do have the issue on video 

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This message was authored by GD1 This message was authored by: GD1

Re: Sky glass crashing issue

Posted by a Superuser, not a Sky employee. Find out more

@Leighton6  On the Glass TV open the Netflix app and go to Get Help, run the connection test, what speed is it reporting?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Leighton6
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This message was authored by Leighton6 This message was authored by: Leighton6

Re: Sky glass crashing issue

It's reporting 308.63 Mbps on the Netflix app.

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