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Discussion topic: OLD router with Sky glass tv?

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This message was authored by: Vicks2

OLD router with Sky glass tv?

our main Router is over 8yrs old we Purchased Sky Glass off u the Engineer was amazing was told you really need a new Router We bought sky Glass tv off u its a lot of money surely we shld have had a new Router 2 match ty ?

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This message was authored by: GD1

Re: OLD router with Sky glass tv?

Posted by a Superuser, not a Sky employee. Find out more

@Vicks2 wrote:

our main Router is over 8yrs old we Purchased Sky Glass off u the Engineer was amazing was told you really need a new Router We bought sky Glass tv off u its a lot of money surely we shld have had a new Router 2 match ty ?


No, thats not true,  your router would not be changed simply because you get Sky Glass.

 

Which router do you currently have from the list below?

 

GD1_0-1763285428159.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: OLD router with Sky glass tv?

Posted by a Superuser, not a Sky employee. Find out more

@Vicks2 wrote:

our main Router is over 8yrs 


All remaining Q Hubs (released in 2016) are due to be swapped out whether or not the household has Sky Glass.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: 82bit

Re: OLD router with Sky glass tv?

This is not Sky you're talking to, this is a customer forum. You haven't bought anything from 'us'. 

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Sky Glass 65” [Gen 2]
Sky Glass 43” [Gen 1]
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Ultimate TV, Sky Sports, TNT Sports, Sky Movies, Kids, Whole Home, UHD&Atmos, Ad Skipping

Sky FTTP
Sky Mobile SIMO x7
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