New sky glass remote

[Jahanara2]

Hello, our sky remote isn't working we have to get up and go next to the TV before we can change the channel and use the remote. We've done everything and checked everything. 

please can we order a new remote. 

[mikealanr · Accepted solution]

Hi @Jahanara2 

You aren't talking to Sky. This is a customer helps customer forum. We have no way of identifying you or access to your Sky account.

Ensure you have followed the unpair and repair procedure here: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote&text....

However if you are confident your remote is faulty and you are under warranty you can use this form to request a new remote: https://www.sky.com/help/forms/streaming-tv-remote

Alternatively you can call Sky customer service or purchase one on Amazon.

MikeAlanR