Discussion topic: Sky Glass remote got wet

This message was authored by: Aoife79 · ‎10 Aug 2024

Hi our sky glass remote was dropped into water last night. I took batteries out and left it in a bag of rice overnight and still not working. I need a replacement asap. Who do I contact on a weekend?

This message was authored by: mikealanr · ‎12 Aug 2024

Hi @Aoife79

Sky will not replace a damaged remote under warranty. You will need to replace this at your cost via Amazon as described here: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote#:~:text=Damaged%20or%20lost%20you....

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

This message was authored by: mikealanr · ‎12 Aug 2024

Hi @Aoife79

Sky will not replace a damaged remote under warranty. You will need to replace this at your cost via Amazon as described here: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote#:~:text=Damaged%20or%20lost%20you....

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Sky Glass remote got wet

Sky Glass remote got wet

Re: Sky Glass remote got wet

All Replies

Re: Sky Glass remote got wet

Was this discussion not helpful?

Search Sky Community

Start a new discussion