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Discussion topic: Sky Glass remote got wet

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Aoife79
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Sky Glass remote got wet

‎10 Aug 2024 02:34 PM

Hi our sky glass remote was dropped into water last night. I took batteries out and left it in a bag of rice overnight and still not working. I need a replacement asap. Who do I contact on a weekend?

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mikealanr
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Re: Sky Glass remote got wet

‎12 Aug 2024 03:26 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Aoife79 

 

Sky will not replace a damaged remote under warranty. You will need to replace this at your cost via Amazon as described here: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote#:~:text=Damaged%20or%20lost%20you....

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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