Hi @Erdote
You will need to provide more information for the community to help. However Sky don't manage the credentials for Netflix only the billing. When you sign into netflix on Sky it tells netflix to stop billing you and Sky to start.
Info here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix
If you have more than one account you can sign in to netflix by signing out on netflix (left hand menu > get help > sign out) and then signing in with the username and password of your other account.
If you have forgotten the password for you other account etc you will need to speak to netflix as Sky cannot help with this. https://www.netflix.com/gb/LoginHelp
If you mean your account has been hacked and changed with out permission see: https://help.netflix.com/en/node/111934
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
