0

Discussion topic: Netflix and tv guide have stopped working

Reply
This message was authored by Annaoliviakate This message was authored by: Annaoliviakate

Netflix and tv guide have stopped working

I have recently down graded my package because 79 is a lot for Netflix and sky package when I already pay for Netflix myself so I downgraded so I pay for the tv and was assured I would be able to log into to Netflix and still watch normal tv just no sky channels well now I have no access to Netflix and no tv guide so this tv is now not useable 

Reply

All Replies

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Netflix and tv guide have stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Annaoliviakate 
if you have cancelled your subscription then you will still be able to log into apps but there will be no tv guide (not even free channels )

 

you can plug an aerial into the glass tv but this will only work if you disconnect the WiFi / internet connection and provide freeview channels 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Netflix and tv guide have stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Annaoliviakate  Is the tv still associated to your Sky account even though you have no active subscription by this I mean you haven't inadvertently done a factory reset which you must not do if you want to still access Netflix 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by mikealanr This message was authored by: mikealanr

Re: Netflix and tv guide have stopped working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Annaoliviakate 

 

As @Jporch316 has indicated Glass TV without subscription removes the TV guide. You can continue to use the apps to watch TV (i.e. BBC channels via iPlayer) or turn the internet off and use the DTT (freeview) tuner.

 

Sky document this clearly here: https://www.sky.com/help/articles/sky-glass-without-a-subscription

 

In terms of netflix you need to ensure you subscribe directly to Netflix with the same credentials that was working with Sky or log out and log in with new/other credentials if you have signed up with netflix.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion