My sky playing up

[Nita2]

Why do my tv streaming keep cutting out n then can't load anying  

[AndrewF_UK]

Try a restart and see if that helps. 

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

if that doesn't work, consider leaving it turned off at the wall for a few minutes and then power it back up. 

If that's no better, can you do this test and report your speed please?

1. Open the Netflix app on Sky.
2. Go to Get Help in the sidebar.
3. Select Check Your Network.
4. Note the download speed displayed.

[Nita2]

Done all that still playing up getting fed up with it now 

[AndrewF_UK]

Can you reply with the speed the test reports please?

[Nita2]

Is that the broadband speed you mean

[AndrewF_UK]

No the speed your device is getting, if you follow these instructions from my earlier post it'll let you know it. 

1. Open the Netflix app on Sky.
2. Go to Get Help in the sidebar.
3. Select Check Your Network.
4. Note the download speed displayed.

[Gavin+Noble]

Are you connected via WiFi or Ethernet? Connecting via an Ethernet cable to the router provides a much more stable connection than just using WiFi. 

[Nita2]

 The Wi-fi

[Jporch316]

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@Nita2 wrote:

 The Wi-fi

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How fast is the internet you have ? 

[Nita2]

69.3 mb/s

[AndrewF_UK]

Are you connected by WiFi or ethernet?

Also for the avoidance of doubt, is that your general internet speed or the speed you measured via the Netflix app on Sky? It's important to do the test on the Netflix app to see what speed your device is truly getting.

[Nita2]

Wi-fi internet 

[AndrewF_UK]

Thanks, and can you confirm the second part of my post please as it will help us help. Or if you meant that's your general internet speed, please report back with the Netflix reported speed.

[Gavin+Noble]

@Nita2 You say connected by EiFi. In that case I would encourage you to use an ethernet cable to connect the TV to the router and turn off WiFi in the TV settings

It gives a much more stable connection. When I first got a Glass TV I had similar issues for the first couple of weeks. I connected it via ethernet cable and it's been stable everywhere since. 

[Nita2]

The connection speed is 4.06