Discussion topic: My remote has stopped working

This message was authored by deanne1 This message was authored by: deanne1

My remote has stopped working

Woke up this morning and the remote isn't working checked batteries there seems to be some grease inside the back casing 


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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: My remote has stopped working

Posted by a Superuser, not a Sky employee. Find out more

@deanne1Try to pair the remote again as follows:


  1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
  2. Press 4 and 6 together for three seconds
  3. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't working the links below are to remote troubleshooting guides:


Troubleshooting guide

Remote help


You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).


If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 


If you have one available you can use a Sky Q remote while you wait for a replacement.

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