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Discussion topic: Tv screen fault

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This message was authored by Darryl3 This message was authored by: Darryl3

Tv screen fault

43" skyglass tv screen, tv was delivered 15 days ago and now top & central of screen has a black area 6" deep by 9" wide and within that area is what looks like a square spiders Web made up of red blue green & orange squares the picture everywhere else is crystal clear what can I do please. 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Tv screen fault

Posted by a Superuser, not a Sky employee. Find out more

@Darryl3 have you tried unplugging the TV was about 10 minutes and see if this helps. This has been know to clear some screen based issues and obviously is an easy thing to try before having to phone Sky and potentially requesting a replacement TV.



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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Tv screen fault

Posted by a Superuser, not a Sky employee. Find out more

@Darryl3 wrote:

within that area is what looks like a square spiders Web made up of red blue green & orange squares


That sounds more like impact damage or some other physical LCD failure to me, which wouldn't be cured by a reboot.

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Laing1 This message was authored by: Laing1

Re: Tv screen fault

Posted by a Superuser, not a Sky employee. Find out more

@Darryl3 wrote:

43" skyglass tv screen, tv was delivered 15 days ago and now top & central of screen has a black area 6" deep by 9" wide and within that area is what looks like a square spiders Web made up of red blue green & orange squares the picture everywhere else is crystal clear what can I do please. 


@Darryl3 If its only 15 days old I'd contact Sky to get a replacement 


I may be a Sky Superuser but I am still just a Sky customer

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