My Sky glass TV was never delivered

[Cly]

My Sky glass TV was never delivered 

[Padam_Padam]

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@Cly wrote:

My Sky glass TV was never delivered 

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Did you receive confirmation of the order and a delivery date/time? 

[Cly]

Confirmation of the order was received as well as receiving the sky decoder day after I made the order and was told that the TV DELIVERY WILL BE MADE ONCE READY .

[GD1]

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@Cly wrote:

Confirmation of the order was received as well as receiving the sky decoder day after I made the order and was told that the TV DELIVERY WILL BE MADE ONCE READY .

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So to be clear you never received confirmation of a delivery date for the Glass TV, just when ready?  Is there anything showing in the order tracking section of the mysky app?

[Cly]

There is nothing 

[SKY1992bf]

@Cly  Think it's best you call sky direct and query the status of your order it could be you failed the enhanced credit check if brought on finance 

[Cly]

Can I have a sky number because they have already started deducting money for the TV

[MarkGoldsmith]

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.