@RachelFung wrote:
We have tried often, but we can't do it. The reason is that we have tested that the speed of the program does not meet the speed of the contract. Please help follow up.
Your contracted broadband speed is the speed to your router, it doesn't account for the speed to devices within your home, as that would be affected by your Wifi network which is out of the control of the ISPs. Some ISPs offer additional add-ons you can purchase for Wifi extenders to help strengthen the Wifi signal in your property. Wifi signals are heavily affected by interference.
Have you tried disabling Wifi in the settings and connecting via an ethernet cable instead to see if this helps?
Sky Stream, Sky Glass Air and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
