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Discussion topic: My 3 year old has through something at my sky glass tv and now there are about 20 lines going down

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This message was authored by Kerryanne+Wiggins This message was authored by: Kerryanne+Wiggins

My 3 year old has through something at my sky glass tv and now there are about 20 lines going down

My 3 year old has through something at my sky glass tv and now there are about 20 lines going down And the same going across the middle of the screen 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: My 3 year old has through something at my sky glass tv and now there are about 20 lines going do

Posted by a Superuser, not a Sky employee. Find out more

@Kerryanne+Wiggins  first thing to try is a power cycle (turn off at mains for 5 minutes then restart)


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This message was authored by GD1 This message was authored by: GD1

Re: My 3 year old has through something at my sky glass tv and now there are about 20 lines going do

Posted by a Superuser, not a Sky employee. Find out more

@Kerryanne+Wiggins  It sounds like they have damaged the screen, you'll need to claim on your home insurance if you have accidental damage, if not it's going to be an expense you weren't planning on.

 

https://www.sky.com/help/articles/sky-glass-tv-repairs

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Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: My 3 year old has through something at my sky glass tv and now there are about 20 lines going do

There's a very high chance that the screen has been damaged. If that's the case, you'll either need to seek out someone that can repair it or make an insurance claim.

This message was authored by oj01 This message was authored by: oj01

Re: My 3 year old has through something at my sky glass tv and now there are about 20 lines going do

Posted by a Superuser, not a Sky employee. Find out more

@Kerryanne+Wiggins Whether you bought the TV outright or are paying for it monthly, you own it. If you are paying monthly, you need to keep making the installments even if it is unrepairable. If you want another Glass TV, you will need to pass another credit check and start a new monthly payment plan for that one. 


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