20 Nov 2023 09:15 PM
I am watching Season 1 of Lazarus Project in UHD HDR but in every episode the sound cuts out just a few times for a split second. Sometimes it's just once in the whole show but it's annoying.
Anyone else getting this?
20 Nov 2023 09:27 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried a reboot of the device by unplugging it, wait at least 30 seconds and plugging it back in?
it's possible it's get a little glitch in your device which may be fixed by a reboot
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20 Nov 2023 10:21 PM
@purpleparrotuk wrote:I am watching Season 1 of Lazarus Project in UHD HDR but in every episode the sound cuts out just a few times for a split second. Sometimes it's just once in the whole show but it's annoying.
Anyone else getting this?
I had this a couple of times on The Lazarus Project.
The Stream puck just seems to be quite underpowered and struggles sometimes when watching UHD HDR content. If it's been running other apps beforehand or is doing any form of background update then it seems to drop audio sporadically.
As usual, a reboot seems to clear the puck's limited memory cache and lessens the likelihood of the audio dropouts. It's very random though.