10

Discussion topic: Multi room and broadband upstairs hardly work

Reply
This message was authored by Manny123456789 This message was authored by: Manny123456789

Multi room and broadband upstairs hardly work

I have sky glass which works ok (sometimes stop/starts) but main issue is the multi room and broadband. One of my puks is in the dining room which is right next to my living room/router. It's not reliable at all.. (always says 'waiting for channel to load'). Also have another puk upstairs in the main bedroom and I don't even use the sky in there it's that bad there's no point turning it on as it says the same and then when it does come on it just stops and starts all the time. Also the broadband signal up there is terrible. I have to use my 5G instead which is frustrating as I pay a lot for this package and it all should work fine - we only live in a 3 bedroom semi. I think that the broadband is the issue as everything runs off that now so I need help rectifying this problem. 
ps I have another puk in my bar which is 30 meters away. That doesn't even come on at all. 


Best Answers
This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Multi room and broadband upstairs hardly work

Posted by a Superuser, not a Sky employee. Find out more

Hi @Manny123456789 

 

Who's your broadband provider?

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

View this Answer within the discussion