Moved home, regional channels not changed

[Addie15]

Update-We are closing this chat session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Ramanujan1729]

Thanks to sky for sorting it, they did something in the background and the issue is now resolved. 

[SeanKelly]

I have the same problem after moving.  What was done to fix?

[kevingreen]

I have exactly the same problem with sky glass - moved from Wales to Sussex 4 weeks ago - spoken twice now to Sky to confirm address change and promised regional channels will update in 48 hours - 2 weeks later - still only got Welsh channels 😡

[Guy16]

I have exactly the same problem.  I moved from Scotland to Oxfordshire, my address is all updated and the default is showing BBC Scotland and STV!  

I phoned the Sky and was told to complete a factory reset on my Sky Glass TV and this has not fixed the problem.

Any idea on how to solve this?  Not a major issue but is obviously frustrating!

Thanks

[mikealanr]

@Guy16 

I have escalated you post to Sky. Please look out for a speech bubble when you log into th community. For more information on how this works see: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

[Greenfingers001]

Thanks for escalating this. We’ve sent @Guy16 an invite to chat.

[Jporch316]

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@Guy16 wrote:

I have exactly the same problem.  I moved from Scotland to Oxfordshire, my address is all updated and the default is showing BBC Scotland and STV!  

I phoned the Sky and was told to complete a factory reset on my Sky Glass TV and this has not fixed the problem.

Any idea on how to solve this?  Not a major issue but is obviously frustrating!

Thanks

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It has been reported by other users that it can take several days to a few weeks for the software to update and the local channels to refresh 

[Addie15]

Update-We are closing this chat now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Guy16]

The problem still has not been fixed and my Sky Glass is set to the wrong region.