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Discussion topic: Lost Tv picture / sound

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This message was authored by: Andy1516

Message posted on ‎24 Mar 2024 03:24 PM

Lost Tv picture / sound

My tv has lost the picture the screen went black and the sound was loud static noise the TV as had the latest update and its still doing it

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Avatar for SKY1992bf
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Superuser
This message was authored by: SKY1992bf

Message posted on ‎24 Mar 2024 03:26 PM

Re: Lost Tv picture / sound

Posted by a Superuser, not a Sky employee. Find out more

@Andy1516  Try turning the tv off at mains for 5 minutes then restart 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Andy1516

Message posted on ‎24 Mar 2024 03:32 PM

Re: Lost Tv picture / sound

Thanks for help

I've done that to reset the tv but surely I shouldn't have to keep doing this practically every day

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Superuser
This message was authored by: SKY1992bf

Message posted on ‎24 Mar 2024 03:35 PM

Re: Lost Tv picture / sound

Posted by a Superuser, not a Sky employee. Find out more

@Andy1516  If it's happening consistently best to report it directly to sky and see if they can help 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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