Losing WiFi on sky glass

[Roshter]

Hi everyone 

is anyone has I g issues with their sky glass and the WiFi keeps cutting out 

I have talk talk WiFi and it's fine on all devices apart from the tv it's connected via a Ethernet lead 

I'm getting fed up of having to reset the tv every 10mins this has been going on for the last 3 days 

[Anonymous]

If you connect via ethernet you need to turn off WiFi in the Settings.

If you have done that, it might not actually be an internet problem but the same issue many are having here:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

[Roshter]

Thanks for reply how do I turn off WiFi ? 

[Anonymous]

Go to Settings, Network, Advanced settings, then scroll across to WiFi and press enter to turn it from On to Off. Then press the Home button to go back to the Sky Home screen.

[Roshter]

So thought that solved it but it hasn't still having issues 

[Anonymous]

It could be the issue in the thread I linked to in a previous reply then. In which case, read the answer from Sky and the last couple of pages for possible workarounds until Sky fix the firmware issue.

[Jporch316]

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@Roshter wrote:

So thought that solved it but it hasn't still having issues 

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Potentially you have a bad ethernet cable. Either try a new ethernet cable or maybe just use wifi 

can you advise if you use any switching equipment or ethernet direct to your router ?

[Roshter]

I've tried a new Ethernet cable and just WiFi still does the same thing 

I don't use any switching devices it's either Ethernet or WiFi 

[Jporch316]

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@Roshter wrote:

I've tried a new Ethernet cable and just WiFi still does the same thing 

I don't use any switching devices it's either Ethernet or WiFi 

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Ok ..... to me that's one of three things. 

an internet connection that's suffering mini dropouts regularly 

router is dropping connection (try hotspotting stream to your mobile to check 

your puck is defective 

I've escalated your post to the online sky community support team - lookout for an invitation to chat with them 

[Jporch316]

@Roshter 

Also have you rebooted your router ? 

[Roshter]

I've done everything it's so annoying 

talk talk are sending out another router so I'm hoping that will solve the issue blooming hope so 

[Lisa-P1987]

Please let the Help Forum know when you have the new router, if this resolved the issue. If it doesn't we can invite you to a private chat to discuss further 🙂

[Roshter]

That's great thank you 

Hopefully it won't be long as I said it's only that Sky glass tv I'm having issues with 

all other devices like puck upstairs and phone tablets etc are all fine 

[Roshter]

Hi Lisa 

so got new router still not working on the sky glass tv 

if I go onto settings and look at network it's saying excellent connection but all channels have either a blue screen or the error message saying there is a technical fault 

[Anonymous]

@Roshter I think you are having the issue I linked to in my first reply in this thread. It's nothing to do with your internet, it is a firmware issue that many, myself included, are experiencing at the moment. We are awaiting a fix from Sky. 

If you click on that link, read the marked answer and read the last two or three pages there is a workaround that may work whilst we wait.