Last few days, technical fault with channel, disney plus etc works.

[Dazzasky]

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@Moreton2 wrote:

what form? is there a link? I will definitely fill it in as I'm super p**sed off with having to reboot my tv everytime i turn it on and getting the black screen with sound later. I don't understand why sky aren't keeping us informed or even acknowledge there is even a problem. 

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If you read the answer in the thread then it will answer your question @Moreton2 

[Shannen2912]

My sky glass tv keeps turning it self off completely off or sometimes the screen just goes black but the sound is still on. This is after about 5 minutes of watching the tv it happens and without a warning coming up on the screen. 

[lettice]

@Shannen2912 

Have moved your post to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue.

[Chris_hall]

I have had the same issue for weeks now. Constantly losing picture after a few minutes, takes about 5 resets to get it backup and running. Then goes again 5 minutes later. Infuriating 

[Anonymous]

@Chris_hall It is but some have found that when you turn the TV on first thing that if you open the Amazon Prime app for a few seconds, then go back to the Sky Home screen it appears not to disconnect as frequently.

We're all waiting for Sky to issue a firmware fix but how long that'll be - who knows?

[BV76]

This work-around works, thank you.

[Fed_up]

Same issue. Been going for almost three weeks. Multiple restarts, updates, etc. Had two hard resets and now I get a picture for a minute then no picture, just sound, then nothing. Paying for a service I'm not receiving and now customer service cut the calls as they don't have answers. Wish I never got this useless thing! 

[Blue+Dog]

I wonder what the tipping point is with this issue. Weeks of problems for a seemingly substantial number of people, zero official communication from Sky, and in many instances customer services still gaslighting customers regarding their broadband. I'm managing by using the 'few seconds on Amazon Prime' workaround, but apparently the problem is much worse for some. These types of technical problems happen, of course, but it's how it's being (mis)handled that is so frustrating. 

[Mark39]

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@Fed_up wrote:

Wish I never got this useless thing! 

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Sky will probably let you cancel, if you wish.

[Michael238]

Had the technical fault error on Sky Glass for over a week.  First advisor was blaming internet firewall settings, even tho it was the same on a hotspot aswel as broadband.    Second advisor told me about the known issue but had no solutions.

Have done a factory reset and it's working again.. for now

[CJ89]

I had mine replaced last week and the new one has the same issues. I've now been told it's a known fault and they are working on a resolution. I literally can't use it the problem is that persistent, requiring me to reboot 5 times in an hour and then giving up. Not sure what I'm paying for at this point. I'm going to ask for a refund, I've had the service for just 10 months. 

[5PRX]

Today, for example, I have been on the go since 5am for work. I came home, prepared and cooked my tea. When I finally sat down at 6pm ( 13hrs on the go) all I wanted to do was watch some TV whilst I eat my food. TV completely non responsive. Not even a power light. Stand up, put food back down, unplug TV, waited minute, plugged back in, took nearly 10 mins to reboot this occasion. Sat and eat my tea in complete silence. Managed to get it back up and running, watched 4 minutes of the same episode of The Rehearsal I have tried to watch for a week........ Sound continues, blank screen.

COMPENSATION IS A MUST FOR ALL OF OUR REPEATED INCONVENIENCE!!!

[Anonymous]

@CJ89 There are many in the same boat as you, waiting for a fix, myself included. Some users have found that when you turn the TV on for the first time if you open the Amazon Prime app for a few seconds, then exit to the Sky Home screen it doesn't disconnect as frequently. Beyond that using ethernet as well as turning off WiFi in the settings when doing so also gives a more stable connection. 

It's a pity you didn't ask last week as we could have told you getting a replacement TV would not solve the problem. It is a firmware issue.

[Anonymous]

@Michael238 The factory reset only works for a few days. The easier option is to go into the Amazon Prime app for a few seconds then exit to the Sky Home screen when you turn the TV on for the first time. It seems to stay more stable for the day according to feedback by customers who have done that.

[lettice]

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@CJ89 wrote:

I had mine replaced last week and the new one has the same issues. I've now been told it's a known fault and they are working on a resolution. I literally can't use it the problem is that persistent, requiring me to reboot 5 times in an hour and then giving up. Not sure what I'm paying for at this point. I'm going to ask for a refund, I've had the service for just 10 months. 

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Have moved your post to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue.